Question 1

How quickly do you respond to emergencies?

Accepted Answer

In emergency plumbing situations, we reach your address on the European side of Istanbul within a maximum of 2 hours. In Esenler, Bayrampaşa, Güngören, and surrounding districts, we can respond even faster.

Question 2

Which areas do you serve?

Accepted Answer

We serve Esenler, Bayrampaşa, Bağcılar, Güngören, Merter and Gaziosmanpaşa. We do not cover the whole European Side — these six areas, same crew.

Question 3

Do you provide warranty for your work?

Accepted Answer

Yes, we provide a 1-year warranty on all work performed and materials used. Warranty coverage includes workmanship errors and material defects.

Question 4

How is pricing determined?

Accepted Answer

Before starting work, we conduct an inspection and provide an estimated price. Fees are determined based on the scope of work, materials used, and duration. We have a transparent pricing policy and do not charge surprise fees.

Question 5

Do I need to make an appointment?

Accepted Answer

We recommend making an appointment for regular services. However, in emergencies, we respond immediately without requiring an appointment. You can call us at 0532 453 38 02 or contact us via WhatsApp to make an appointment.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash and bank transfer payments. We issue invoices for all our work.

Question 7

Do you provide the materials?

Accepted Answer

Yes, since we have our own materials store, we provide all plumbing materials. We only use quality and guaranteed products.

Question 8

Do you provide service on weekends?

Accepted Answer

We work Monday–Saturday 08:30–20:00. We are not on a 24/7 roster. Flooding jumps the queue in hours; after hours leave a message.

Frequently Asked Questions

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